Frequently Asked Questions

When will my order ship?

During the year, we strive to ship all orders within about 24 hours.  If you are looking to have your gift shipment expedited or shipped on a certain date, we strive to help when we can. Just shot us an email to 

During Peak Holiday Season, orders may not be processed in such an expedited manner.  Please plan on possible delays due to overwhelming volume during the month of December when orders may ship anywhere between 1 and 5 days after ordering. 

I selected in-store pickup. When will my order be ready for pickup?

Orders are typically available for pickup next day (M-F) for in-store pickup.  We will send a email to alert you when it is available. These items are transferred to the store from our online warehouse after you order. 


Terms of Service:

Except for Peak Holiday Season, orders generally ship in 1-3 business days unless delayed delivery date is specified.  During the Holiday peak, shipping and delivery times can vary. As of 2020, some shipping providers are currently experiencing delays past their usual timeframe and neither they, nor we, can guarantee shipping times.  Our preferred shipping partner is FedEx as we believe them to be the most reliable. We recommend that when shipping to destinations when the weather is above 75 degrees, that all chocolate is shipped with overnight or 2-day service.  Made in TN is not responsible for melted products due to longer shipping times, but does ensure everything is packaged to keep the products integrity within a 1-2 day ship time.  Please contact us with any specific questions.