Frequently Asked Questions

When will my order ship?

During the year, we strive to ship all orders within about 24 hours.  If you are looking to have your gift shipment expedited or shipped on a certain date, we strive to help when we can. Just shot us an email to 

During Peak Holiday Season, orders may not be processed in such an expedited manner.  Please plan on possible delays due to overwhelming volume during the month of December when orders may ship anywhere between 1 and 5 days after ordering. 

I selected in-store pickup. When will my order be ready for pickup?

Orders are typically available for pickup next day (M-F) for in-store pickup.  We will send a email to alert you when it is available. These items are transferred to the store from our online warehouse after you order. 


Shipping Terms of Service: IMPORTANT! 

Except for Peak Holiday Season, orders generally ship AFTER a processing time of 1-2 business days unless delayed delivery date is specified.  The Shipping time indicated at checkout is the time frame for SHIPPING ONLY and does not include the processing time for us to hand procure and hand write notes and package for the shipping carrier. 

During the Holiday peak, both processing and shipping and delivery times can vary.  As of 2020, some shipping providers have been experiencing intermittent delays past their usual timeframes estimated and neither they, nor we, can guarantee shipping transit times.  Our preferred shipping partner is FedEx as we believe them to be the most reliable.  Items going to a local Nashville address can be delivered locally which is the most reliable option.  If you have any questions at all or know something needs to arrive on a specific date, please call or email and ask us for guidance.  

We recommend that when shipping to destinations when the weather is above 75 degrees in Nashville or the destination, that all chocolate is shipped with overnight service.  Made in TN is not responsible for products that experience temperature changes during transit in peak Summer months, but we do ensure everything is packaged as best as possible to keep the products integrity within a 1 ship time. Please contact us with any specific questions or guidance on orders for food that may melt during times of extreme heat.